Frequently Asked Questions
Everything you need to know about your GLD gear and orders.
What is the standard shipping time for GLD Products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer a warranty on your dartboards and billiard tables?
Yes, we stand behind our craftsmanship. Most GLD products come with a limited 90-day to 1-year warranty covering manufacturing defects. Please check your specific product manual for exact terms.
What is your return policy for sports equipment?
We offer a 30-day return policy for items in original, unused condition with all packaging intact. Please note that some oversized items may be subject to a restocking fee.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor delivery progress.
Are replacement parts available for my game table?
Absolutely. We stock a wide variety of replacement parts for our Viper, Fat Cat, and Mainstreet brands to ensure your equipment stays in peak playing condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.